Terms of Service

1. About these Terms

These Terms of Service ("Terms") govern your use of thecreatorsociety.ca (the "Website") and your enrolment in any programme, coaching or service sold by The Creator Society.

The Creator Society is the trading name of FH Operations Group Ltd, a company registered in England and Wales (company number 17502296), registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. In these Terms, "The Creator Society", "we", "us" and "our" mean FH Operations Group Ltd trading as The Creator Society.

By using the Website, booking a call, or paying for a programme, you agree to these Terms. If you do not agree, do not use the Website or purchase a programme.

Definitions

• "Programme" means the Get Paid to Post Partnership, or any other coaching programme you purchase from us.
• "Agreement Term" means the period of access and support stated at the time of purchase, starting on your programme start date.
• "Enrolment Call" means any sales, discovery, triage or enrolment call you have with a member of our team before purchasing.
• "Coaches" means Sofia and any coach or team member we appoint to deliver the Programme.
• "Brand Deal" means a paid agreement with a brand, agency or platform to create content in exchange for money. Gifted products, affiliate-only arrangements and unpaid collaborations are not Brand Deals.
• "Guarantee" means the conditional guarantee set out in Section 6.

2. Eligibility and use of the Website

You must be at least 18 years old and able to enter a binding contract to purchase a Programme.

You agree to give accurate information when booking calls, enrolling and paying, and to keep your login details for any programme platform, community or portal private. You are responsible for activity under your account.

You must not:

• copy, resell, share or redistribute Programme content, templates or recordings;
• share your access with anyone else;
• use the Website or community to harass, spam or solicit other members;
• attempt to interfere with the Website's security or operation.

We may suspend or remove access, without refund, if you breach this section.

3. The Programme and what is included

The Get Paid to Post Partnership is an educational coaching programme for creators who want to land paid Tech UGC brand deals. Your Agreement Term is 6 months from your start date, unless your order confirmation states otherwise.

Core programme

• A 30-day sprint with lessons and tasks released multiple times per week
• A weekly live group coaching call (currently Thursdays) for the Agreement Term
• Feedback on your videos when you submit them for review
• A review of your portfolio with suggested changes from the Coaches
• Access to the community for the Agreement Term

Resources

• Pitch email and DM templates
• Portfolio template
• Hook and script vault
• Pitch and campaign tracking sheet
• Content calendar
• Contract and invoice pack

Bonuses

Bonuses offered at the time of your purchase are listed on the offer page and in your order confirmation. Bonuses form part of the Programme while the Agreement Term runs, have no cash value, and cannot be exchanged or refunded separately.

Delivery and changes

The Programme is delivered online. Live calls are recorded and replays are made available to members for the Agreement Term. We may update content, change call days or times, or replace a Coach, provided the overall value of what you purchased is not materially reduced. We will give reasonable notice of any change to the call schedule.

Access ends when the Agreement Term ends. You may download resources for personal use, but call replays and platform access are not available after the Agreement Term unless you renew.

4. Enrolment calls are recorded

Enrolment Calls are recorded. By booking and joining an Enrolment Call, you consent to it being recorded. If you have any questions about your recording or would like a copy, reach out to us at team@thecreatorsociety.ca.

5. Payment, refunds and cancellation

The price, currency and any payment plan are shown at checkout and in your order confirmation. Prices include any taxes we are required to charge unless stated otherwise.

Payment plans. If you choose a payment plan, you agree to pay every instalment on time, whether or not you use the Programme. A payment plan is a way to spread the cost, not a monthly subscription you can cancel. If an instalment fails and is not paid within 7 days of our notice, we may pause your access until it is paid, and may pass unpaid amounts to collection.

Refunds. Except under the Guarantee in Section 6, or where the law gives you a right to a refund, all payments are non-refundable. This includes a change of mind, not using the Programme, or not attending calls.

Cooling-off period. Where consumer law gives you a cancellation period, you agree that the Programme starts immediately on payment, when we give you access to content, the community or calls. You can cancel within that period, but we may deduct the value of what has already been provided, and you lose the right to cancel once digital content has been accessed where the law allows this.

Chargebacks. Please contact us before disputing a payment with your bank. If you raise a chargeback for a payment that is due under these Terms, we may suspend access and provide the Enrolment Call recording and these Terms as evidence.

Our right to end the agreement. We may end your access if you seriously breach these Terms, including abusive behaviour or sharing Programme content. Payments already due remain payable.

6. Guarantees and your obligations

Any guarantee we make, on our Website, in our marketing, or on an Enrolment Call, is conditional on you completing the work expected of you. If you do not meet every condition below, the guarantee does not apply.

The Guarantee. If you meet every condition in this section and have not made a return on your investment by the end of your 6-month Agreement Term, you can choose either:

1. A refund of the amount you have paid for the Programme; or
2. Continued support at no extra cost, with access to calls, video feedback and the community, until you have made a return on your investment.

"Return on your investment" means you have earned from Brand Deals at least the total amount you paid for the Programme. Earnings count once a brand has agreed to pay you for work you have delivered, even if the payment arrives after the Agreement Term ends.

Conditions you must meet

Missing one week of 50 pitches, or falling below 50% attendance, means the Guarantee no longer applies, unless we have agreed a pause with you in writing (for example, for illness).

Making a claim

To claim, email team@thecreatorsociety.ca within 14 days of the end of your Agreement Term. Include your completed pitch tracking sheet, evidence for each condition, a record of your Brand Deal earnings, and whether you choose a refund or continued support. We will review your claim within 14 days. Approved refunds are paid within 14 days to your original payment method. If you choose continued support, it starts straight away and the conditions above keep applying while it runs.

The Guarantee does not apply if you have broken these Terms, raised a chargeback, or owe outstanding instalments. Once you choose continued support, you cannot later switch to a refund. Earnings from a Brand Deal you were offered and turned down count towards your return on investment at the rate offered.

7. Earnings disclaimer

The Programme is education and coaching. We do not promise any level of income. Results shared by Sofia, our Coaches or past members are their own results and are not typical or guaranteed. Your results depend on your effort, skill, consistency, the brands you pitch and market conditions. Brand pay is often tied to views and may be paid weeks after a deal is agreed.

8. Intellectual property

All Programme content, including lessons, templates, scripts, call recordings and materials, belongs to us or our licensors. You receive a personal, non-transferable licence to use it for your own content business during and after the Agreement Term. You may not resell, share, publish or teach it.

You own the videos and content you create. By submitting work for feedback, you allow us to review it within the Programme. We will only use your content, results or testimonials in our marketing with your written permission.

9. Community and group calls

Group calls are recorded and shared with members. By joining, you agree to appear in those recordings. Keep other members' information and work confidential, and treat members and Coaches with respect. We may remove anyone who breaches this.

10. Limitation of liability

We provide the Programme with reasonable care and skill. We are not responsible for the decisions of brands, agencies or platforms, including whether they accept your pitch, pay you, or pay on time.

To the extent the law allows, our total liability to you is limited to the amount you paid for the Programme. We are not liable for loss of income, profits or opportunity. Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or fraud.

11. Privacy

We handle your personal data, including call recordings, in line with our Privacy Policy.

12. Changes to these Terms

We may update these Terms. The version in force on the date you purchase applies to your Programme, unless a change is required by law. The date at the top shows when these Terms were last updated.

13. Governing law

These Terms are governed by the laws of England and Wales. If you are a consumer, you keep any protection given to you by the mandatory consumer laws of the country or province where you live, and you can bring a claim in your local courts.

14. Contact